like to express my sincere appreciation for the invaluable services CareSift
provides to families in need of senior care home information, screening and
placement. In particular, I would like to share my exceptional experience with
Trang, Senior Care Advocate at CareSift.
was proactive from day 1, calling me back the same evening I contacted CareSift
when my mom was notified by her care home of impending discharge. This is a
very stressful situation for any family, but much more so in our case since my
sister and I both live on the mainland and our mom in Honolulu. My first
impression was that Trang was articulate, a good listener, intuitive, patient,
compassionate and professional – all traits which she exemplified throughout my
mom’s placement was not easy with her rapidly progressing dementia and
disruptive behaviors. Trang’s dedication and availability are also traits she
possesses which became evident as she helped us work through placement issues
with my mom. Trang was always available on short notice to offer advice and
work through problems which arose during days, evenings and even on weekends.
For example, due to extenuating circumstances, I was contacted early on a
Sunday morning (the day I was scheduled to return to the mainland) by the care
home my mom was transitioned to, to inform me that they could no longer care
for my mom and that my mom needed to be discharged as soon as possible. My
mom’s case manager was unavailable, but Trang was there to help me through this
urgent situation by reassuring me that this will be worked out, facilitating an
amenable solution with the care home.
Trang’s help, I was able to interview and visit a half dozen potential dementia
and foster care homes in a few days and was able to screen and select a foster
care home well-suited for my mom where she resides today.