Hi Trang,
My brother is settled and doing well, in large part thanks to you. Over several months you stuck with us through our many questions and concerns, and you pivoted with our changing expectations and needs. You may say that you’re just doing your job, but your calm, flexible and supportive demeanor is exceptional and exactly what a family like ours needs when called upon to make complex and stressful decisions.
We can’t thank you enough.
Warm regards,
Mark A and SS